lucyp: Logo for the Archive of Our Own (stylised image of a person with arms raised in celebration), red on red (OTW: AO3 logo)
[personal profile] lucyp
Well, that was a weekend I don't want to live through again.

As most people reading this will be aware, we deployed new code to the AO3, and it didn't go well. There are lots of things which went wrong with this deploy, and lots of ways in which it could have been managed better, so people were understandably upset. But.

All the people involved in this deploy are people. Coders, testers, designers, managers, support staffers, docs writers, communications folk. They are people. And they are all, individually, doing the very best that they can, for free and because they love it.

I think that we made some mistakes with this deploy, and it's fine to point that out. But this weekend, I've seen people call our work shit, I've seen people tell us that they hope that whoever did the redesign feels like they fail, I've seen people heaping vitriol on the AO3 and the people work on it in support requests and on their journals and in the comments of news posts and in Twitter. And all of that anger, all of those hurtful words, they're directed at real people. I don't think the people who are saying these things remember that.

I've also seen a lot of posts starting 'someone should have..'. Well, yes, we made mistakes. And there are things we could have done better. But here's what 'someone'* did this weekend:

  • Someone coded for hours straight without a break to fix bugs.

  • Someone tested the fixes as fully as they could in a very small amount of time.

  • Someone took care of a sick child.

  • Someone stayed up till the small hours to answer support requests, and kept a positive and helpful tone even when they were responding to angry users.

  • Someone juggled childcare and OTW responsibilities.

  • Someone did their best to put news out on Twitter and to make sure people sending feedback that way got a response.

  • Someone put aside pressing real life concerns to do OTW work.

  • Someone stepped in and fielded comments on the various news posts.

  • Someone deployed code to the Archive, several times.

  • Someone did their best to help, in any way they could.

  • Someone stayed positive and supportive and encouraged everyone else even when they were heartsick and exhausted.

  • Someone fixed the most critical bugs within 48 hours.

And I will also say: someone sent in support requests and posted in their journal and sent in Twitter messages to say they appreciated the work of all those other someones. And that made a huge difference: thank you.

Here's the truth: there are lots of ways in which the OTW could be better, and lots of ways in which the AO3 could be managed better. And I want to see those improvements happen. But ultimately, we are people. We're never going to be perfect. We make mistakes. We have feelings. I've seen a lot of people forgetting that, and it's pretty damn soul destroying for the team of people who work their asses off and do their best.

THANK YOU to the people who invested a huge amount of work in this project, this weekend and every day for the last 4 years. And THANK YOU to the people who stopped to say, 'Thanks, we know you're doing your best, we're grateful for your work, maybe we don't like this or that but we appreciate you're trying'.

Let's keep working. Let's keep doing amazing things. And let's keep remembering that we are all people.

* And in case it's not clear: in every case these are multiple someones.


Date: 2011-11-14 08:04 am (UTC)
samvara: Photo of a fox looking thoughtful and text "Someone should do something... Oh... I'm someone" (Do something)
From: [personal profile] samvara
lots and lots


Date: 2011-11-14 09:09 am (UTC)
hermitsoul: woman wearing a corset (* lizard/snail: amorette)
From: [personal profile] hermitsoul
<3s all those someones!

Date: 2011-11-14 03:04 pm (UTC)
celli: a woman and a man holding hands, captioned "i treasure" (Default)
From: [personal profile] celli

Date: 2011-11-14 03:08 pm (UTC)
kass: Hurley hugging Charlie. (Hurley)
From: [personal profile] kass
This is what I was trying to get at with my post this morning too. Everyone involved in this project is a fan, who is giving of themselves because they care about fandom, and it just breaks my heart to see the vitriol which is being heaped on the heads of people who are trying so hard to build something for fandom together.

I send good wishes your way.

Date: 2011-11-14 07:47 pm (UTC)
jennyst: Jenny on a photo of space (Default)
From: [personal profile] jennyst
Yes, this.

Date: 2011-11-14 08:10 pm (UTC)
lian: Klavier Gavin, golden boy (Default)
From: [personal profile] lian
I make sure to send in a little something to Support in the spirit of this thought especially at times like these, because damnnnn, jarshness like that triggers my caring instincts. :(

Date: 2011-11-14 11:18 pm (UTC)
sarren: (Default)
From: [personal profile] sarren
The AO3 is AWESOME. You guys are all AWESOME.

I am sorry that people forget that this is a labour of love by fans.


lucyp: Cartoon picture of a duck wearing wellies and holding an umbrella, with text 'OTW Founding Member' (Default)

November 2011

13 1415 16171819

Style Credit

Expand Cut Tags

No cut tags
Page generated Oct. 17th, 2017 01:16 pm
Powered by Dreamwidth Studios